Carpet Cleaning TW9 Privacy Policy

This Privacy Policy explains how Carpet Cleaning TW9 collects, uses, stores, and protects personal data relating to customers and prospective customers in the TW9 area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Carpet Cleaning TW9 customers, and anyone who makes an enquiry about our services, within the TW9 area.

By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time, and any changes will apply from the date of publication.

Data Controller

For the purposes of data protection law, Carpet Cleaning TW9 is the data controller for the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details such as your name, address, property location, and other contact details you provide when you contact us or make a booking.

Service information such as details of the services you request, dates and times of appointments, property access instructions you choose to give us, and any images you voluntarily share to help us assess the work required.

Communication data such as information contained in enquiries, messages, feedback, and any other communication between you and Carpet Cleaning TW9.

Payment and transaction data such as details of payments for services, the amount paid, date and time of payment, and method of payment. We do not store your full payment card details; these are processed by secure payment processors.

Technical and usage data such as basic information generated when you visit our online channels, including pages visited and how you interact with our content, where applicable. This data is usually collected in aggregated or pseudonymous form.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into a contract with you or to perform a contract for carpet cleaning or related services. This includes managing bookings, providing services, handling payments, and communicating with you about your appointments.

Legal obligation: We may process certain data to comply with legal obligations, for example relating to tax, accounting, or responding to lawful requests from authorities.

Legitimate interests: We may process your personal data where it is necessary for our legitimate interests, provided that these are not overridden by your rights and interests. Our legitimate interests include managing and improving our services, handling customer enquiries, preventing fraud, and maintaining business records.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communication where consent is required. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services including handling enquiries, confirming appointments, carrying out carpet cleaning services at your property, and managing follow-up visits where required.

To communicate with you before, during, and after service delivery, including sending booking confirmations, reminders, updates about your appointment, and responses to your questions.

To manage payments, invoicing, and accounting, including processing payments, issuing receipts or invoices, and maintaining financial records as required by law.

To improve our services by analysing feedback, reviewing service performance, and refining our processes and customer service.

To manage our business operations, including record keeping, internal reporting, and administration.

To protect our rights, property, and safety, and the rights, property, and safety of our customers and third parties, including fraud prevention and dispute resolution.

To send you marketing communications about Carpet Cleaning TW9 services where permitted by law and where you have not opted out. You can object to or opt out of marketing at any time.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

Service and contact data related to bookings and service delivery are generally retained for a reasonable period following the provision of services, typically up to six years, to comply with tax and legal obligations and to handle any potential queries or disputes.

Transaction and payment-related data are retained in line with legal and regulatory requirements for accounting and financial record keeping.

Marketing-related data is retained for as long as you remain subscribed to our communications, or until you object or opt out.

When personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors help us deliver our services and operate our business. They may include:

Payment service providers who securely process payments and manage transactions.

IT and hosting providers who provide data storage, booking systems, and communications platforms.

Professional advisers such as accountants or legal advisers, where necessary for compliance and business operations.

These processors only act on our instructions, are bound by confidentiality obligations, and are required to implement appropriate technical and organisational measures to protect your personal data.

We may also need to share personal data with other third parties where required by law or where necessary to protect our legitimate interests, for example with law enforcement, regulatory authorities, or in the context of legal proceedings.

We do not sell your personal data to third parties.

International Data Transfers

Where any of our service providers or systems involve transfers of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data. This may include using countries that have been recognised as providing an adequate level of protection, or using standard contractual clauses or equivalent safeguards approved under data protection law.

Your Data Protection Rights

You have a number of rights in relation to your personal data under data protection law. These include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of your personal data and certain information about how we use it.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data about you.

Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data. This right is not absolute and may be subject to legal or contractual obligations that require us to retain certain data.

Right to restrict processing: You may have the right to request that we restrict the processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis. You also have an absolute right to object to the use of your personal data for direct marketing.

Right to data portability: In certain circumstances, you may have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how Carpet Cleaning TW9 handles your personal data, you can contact us using the contact details provided on our website or other communications you have received from us.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we handle your personal data. We encourage you to contact Carpet Cleaning TW9 first so that we can address your concerns directly.

This Privacy Policy applies to all Carpet Cleaning TW9 customers and prospective customers in the TW9 area and is intended to help you understand how and why we process your personal data and how you can exercise your rights.